Q: How do I get started with your pet sitting or dog walking services?

Getting started is easy! Contact us to discuss your pet’s needs, we’ll send you a link so you can complete your pet’s profile. Once that is complete you can schedule a meet-and-greet and set up your first service.

Q: How do I schedule Services?

This is easy! You can send us an email with your needs, or you can go right into our app and schedule what you are looking for under your profile. You will receive notification within 24 hours once your request is approved.

Q: Are you bonded and insured?

Yes! We are fully bonded and insured to ensure your pet’s safety and give you peace of mind.

Q: What areas do you serve?

We service most towns in [Your Service Area]. Contact us to see if we’re available in your neighborhood!

Q: How do I pay for services?

We accept various payment methods including credit/debit cards and checks. Payment details will be discussed when you book your service.

Q: Do I need to provide keys or access to my home?

Yes, we require a secure way to access your home, whether it’s a keys, keyless entry code, or lockbox. We ensure your keys and codes are kept safe and confidential. If you provide keys we ask for you to supply 2 sets, one for your main sitter and one for your backup sitter. These keys should be given at your consultation.

Q: Do you perform background checks on your pet sitters and dog walkers?

Absolutely! Every team member undergoes a comprehensive background check before joining our team. We do not subcontract anyone out every team member is an employee we pay for the insurance and bonding of each team member along with each background check.

Q: Can I meet my pet sitter or dog walker before booking?

Absolutely! There’s a $25.00 consultation fee. At this meet-and-greet you will meet your main sitter and your backup sitter so you and your pets can get to know us and we can get to know you. You can show us where everything is and what your expectations are so we’re the best substitute for you when you can’t be there. This meeting will last 30-45 minutes.

Q: How far in advance should I book pet sitting?

We recommend booking as early as possible, especially during holidays, to ensure availability. Last-minute requests are accommodated when possible.

Q: What if my trip gets extended or I need to come home early?

Just let us know! We’ll adjust your schedule as needed to ensure your pet continues to receive care.

Q: Will my pet sitter also take care of household tasks?

Yes! In addition to pet care, we can water plants, bring in mail, adjust lights, and provide crime-deterrence measures. (There’s no additional charge for watering plants unless there’s a large quantity, taking time away from the pet’s needs.) This can be discussed over the phone. We offer 45 – 60-minute visits for households that have a large number of plants or a garden that may need watering.

Q: What if my pet has special dietary or medical needs?

No problem! We follow all feeding instructions and can administer medication for an additional fee, including oral, topical, and injectable treatments.

Q: What does a pet sitting visit include?

Each visit includes feeding, fresh water, potty breaks for dogs and litter box scooping for cats, playtime, and lots of love! We can also administer medications if needed for an additional fee.

Q: Do you offer overnight pet sitting?

Yes! If your pet needs extra companionship, we offer overnight stays for added comfort and care. Our overnight visits are a 10–12-hour shift. Your sitter will arrive between 7:30pm and 8:30pm and stay until the following morning. This includes as many potty breaks and feedings as needed. Additional visits can be added for a visit during the day outside this range.

Q: Will my pet sitter send me updates?

Absolutely! We communicate right through the Time To Pet app and provide live updates, photos, and messages so you can stay connected with your pet while you’re away.

Q: Can you care for pets other than dogs and cats?

Yes! We provide care for small pets, reptiles, fish, and more. Let us know your pet’s needs, and we’ll be happy to help.

Q: How long are the dog walks?

Our standard walks are 30 minutes, but we also offer longer sessions based on your dog’s energy level and needs for an additional charge. We also offer 20 minutes sessions with special pricing for our ongoing Monday– Friday mid-day clients.

Q: Can I schedule walks on an as-needed basis?

Yes! We offer flexible scheduling options, whether you need daily walks or occasional help. We ask that you place your requests for the upcoming week by Thursday evening. We post our schedules every Friday for the upcoming week. We will always do our best to accommodate late minute requests when possible. See our pricing page for details.

Q: Can you feed my dog and give him a potty break if I need to stay late at work?

Yes, just contact us before 11am the day of and we will do our best to help. The more notice the better.

Q: What happens if the weather is bad?

Safety comes first! In extreme weather, we adjust walks as needed, providing potty breaks and indoor playtime if necessary. In extreme cases like a state of emergency with road closers etc. we ask if there is a neighbor that may be able to help until we can get there.

Q: Will my dog walk with other dogs?

No, because of liability reasons we are a one household service. Your pet will only walk with pets in your own household.

Q: Do you accommodate special needs dogs?

Of course! We work with senior dogs, puppies, and those with medical or behavioral needs—just let us know how we can help.

Q: What do I need to provide for my dog’s walk?

We recommend leaving a leash, harness, and any necessary gear (e.g., poop bags, coat, booties) in an easily accessible spot.

Q: What if my dog is shy or nervous?

We take the time to build trust with every pet. If your dog needs extra patience and reassurance, we’ll go at their pace to ensure they feel safe and comfortable. In some cases, warm up visits will be suggested with the owner and pet sitters until your pet gets comfortable.

Q: What if my dog pulls on the leash or has behavioral challenges?

When you reach out to us, please let us know the age, breed, weight and any challenges you may experience walking your pet. This will help us select the best sitter/dog walker for your home. At times we may suggest a gentle leader harness.